Silverbacks NYC

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Terms and Conditions

Last updated: [10/2025]

Welcome to Silverbacks! These Terms and Conditions ("Terms") govern your use of our website, products, and services. By accessing or purchasing from Silverbacks, you agree to be bound by these Terms.

1. General Information

Silverbacks is a workwear apparel brand specializing in durable, high-performance clothing for professionals.
All content on our website, including images, text, and designs, is owned by Silverbacks and protected by intellectual property laws.

2. Ordering & Payment

Orders are subject to availability and confirmation of payment.
We accept major credit cards, PayPal, and other secure payment methods listed at checkout.
Prices are listed in USD and may be subject to applicable taxes and shipping fees.

3. Shipping & Delivery

We ship domestically and internationally. Delivery times vary by location.
Shipping costs are calculated at checkout.
Silverbacks is not responsible for delays caused by carriers or customs.

4. Returns & Refunds

Please refer to our [Return & Refund Policy] for detailed information.
Items must be returned within 30 days in original condition.
Refunds are issued to the original payment method after inspection.

5. Product Information

We strive to provide accurate product descriptions, sizing guides, and images.
Colors may vary slightly due to screen settings.
Silverbacks reserves the right to modify product details without prior notice.

6. Intellectual Property

All trademarks, logos, and content are the property of Silverbacks.
Unauthorized use, reproduction, or distribution is strictly prohibited.

7. Limitation of Liability

Silverbacks is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Our liability is limited to the purchase price of the product.

8. Privacy Policy

Your personal information is handled in accordance with our [Privacy Policy].
We do not sell or share your data with third parties without consent.

9. User Conduct

You agree not to misuse the website, engage in fraudulent activity, or violate any laws.
We reserve the right to suspend or terminate accounts that breach these Terms.

10. Governing Law

These Terms are governed by the laws of the State of New York, United States.
Any disputes will be resolved in the courts of New York.

11. Changes to Terms

Silverbacks may update these Terms at any time. Continued use of the site constitutes acceptance of the revised Terms.

🛍️ Return and Refund Policy

1. Eligibility for Returns

We want you to love your purchase! If you're not completely satisfied, you may return eligible items under the following conditions:

Items must be returned within 30 days of delivery.
Items must be unused, unwashed, and in original condition with tags attached.
Final sale items, underwear, swimwear, and customized products are non-returnable.

2. How to Initiate a Return

To start a return:

Contact our support team at Info@Silverbacksnyc.com .
Provide your order number and reason for return.
We'll send you a prepaid return label (if applicable).

3. Refunds

Once we receive and inspect your return:

Approved refunds will be processed to your original payment method within 5–10 business days.
Shipping fees are non-refundable.
You’ll receive a confirmation email once your refund is issued.

4. Exchanges

We currently do not offer exchanges.

5. Damaged or Incorrect Items

If your item arrives damaged or incorrect:

Contact us within 7 days of delivery.
Include photos and your order number.
We’ll make it right with a replacement or full refund.

6. International Returns

International customers are responsible for return shipping costs. Duties and taxes are non-refundable.